Free live chat plugin for WordPress: introvert’s paradise
Hello, my dear friend. Since fate has brought you to my article again, it means that you are interested in the best free live chat plugin for WordPress. I dare to assume that you have your website (and you are cool!), but you do not have established communication with your clients. Or do you still think that live chat is a useless WordPress plugin?
Then I am ready to convince you otherwise. Imagine that you want to buy a new phone. However, you have not decided what camera and processor it should have. You go to the technology site – and get lost – a huge number of different gadgets, which are like stars in the sky. You need advice from a competent specialist. You are looking for the treasured icon with a chat, but it is simply not on the site.
The only thing you can find is the company’s contact numbers, which are not even on social networks, and email. And you are faced with a choice: either consult via phone call or write to email. The first option is hell for uncommunicative and shy people. The second option is also no gift, because your letter may simply not be answered or answered with a great delay when you have already forgotten about this site. Now imagine the opposite situation: you are looking for a good phone, and hop – a consultant wrote to you on the site in a live chat. And how convenient it is after all. A real paradise for an introvert.
I think this picture has become more clear to you now. Believe me: a client is more likely to buy a product from you if you have set up a live chat plugin in WordPress. A competitor who does not have such a plugin automatically loses to you due to the lack of communication with the client. Now the question is: how to choose the best free live chat plugin for WordPress? There are so many of them… It would be even better if the plugin had a free trial version so that you could try it and understand whether it is convenient or not. I hasten to please you: now you don’t need to spend a lot of time searching for a good plugin, because I have done everything for you (no need for thanks, this is my job).
Tawk.to is one of the best free live chat plugins for WordPress
Now your customers will not have to spend a long time searching for contacts and email on your website. Both you and your customers will have peace of mind.
Tawk.to is a completely free plugin, which makes it extremely cool. However, you need to figure out what is right for you. I will tell you about the most important nuances that you must take into account before installing the plugin.
How do you log in on Tawk.to?
This is not Rentvine, so it won’t be difficult. The first thing you need to do is register. The process is simple: go to the site, click “log in” enter your email and password, and confirm your email, and you already have access to the administrative panel.
Tawk.to Features
Considering how versatile Tawk. to is, it’s no surprise that it has a ton of different features. This plugin supports about 45 languages, which is a lifesaver for multinational companies. The developers have done their best to optimize Tawk.to for mobile devices. Now, you can download the plugin from Google (if you have Android) or from the App Store (if you have iOS). For mobile devices, as well as for PCs, installation is free and easy.
We can’t help but mention such a cool feature as the built-in knowledge base. These are pre-printed answers to the most common questions that customers may ask. Imagine how much time this will save you! Usually, people ask similar or even identical questions like “Is it in stock?”, “What is the cost?”, “Is there delivery to city N?”, “Where can I find a promo code?” and so on. Here, Tawk.to copes with its task perfectly. The client gets the primary information he needs, and you don’t have to worry about not noticing the client due to a high workload. Just prepare as many template responses as you want – and the system will work for you.
Input preview gives agents a complete picture of what visitors are writing before sending a message. This helps reduce response time.
Tawk.to offers such a feature as a visitor satisfaction rating. With its help, clients can mark whether the chat was useful or not. This way you can easily understand whether you are successfully solving visitors’ problems or not. This helps you improve yourself and improve the quality of your dialogue.
You can send chat transcripts by email to both agents and visitors. This allows clients to refer to the chat, which helps agents track their messages.
With screen sharing, you can help visitors by viewing their screen and thus helping to find the key to solving their problem. It is clear that for such an action you will need permission from the visitor himself.
The chat widget is what visitors will use to communicate with agents. The widget appears as a small chat window that you can easily customize to your personal preferences.
Keep in mind that tawk.to collects data about site visitors. This is useful because it gives you a better understanding of what customers want, as well as analyzes their actions and activity on the site. The monitoring tab classifies visitors by active downtime and is served. In this section, you will be able to see what type of browser the visitor used, as well as the number of visits and chats in which he corresponded.
Customer Reviews of Tawk.to
A user asked a very logical question on the website: “Why do companies pay for live chat services if Tawk.to is free?”. Here is one of the answers to this question: “As far as I know, talk.to get money from a company that asks them to serve their website visitors. Compare this to developing a product to make money, they make money by serving people. In my opinion, when more users use their free service, they can get more sales.”
And here is a rating we can see on the official WordPress website:
